XF***

Goods Dec 07,2024 AM 06:36

Hello. Will it connect to Windows 11? Sorry if I didn't notice this information.

I want to answer

XF***

Customer Service Sep 11,2024 PM 16:40

Hi, I would like to know there is a support for the Affinity program suite?

Official mallSep 14,2024 PM 18:21

Dear customer,

Yes. It can support Affinity program.

Best wishes

XPPen

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XF***

Delivery Sep 10,2024 AM 02:08

I was curios if this product is in stock in any of the European warehouses

and for that matter is the anniversary addon also in stock.

as i cannot deal with having to pay the danish import tax if it was sent from china

Official mallSep 14,2024 PM 18:22

Dear customer,

Yes. It is in stock in EU warehouse currently.

Best wishes

XPPen

I want to answer

XF***

Goods Aug 02,2024 PM 23:42

Hello,
I’m curious if this tablet can be connected via a USB-C to USB-C cable, as I know the newer models support this feature.

XF***Aug 03,2024 AM 00:16

I don't know how to delete my previous message, but I now realize that it is impossible to connect a USB-C cable to this tablet. My bad.

I want to answer

XF***

Delivery Jul 10,2024 PM 23:58

Hello! How long is the delivery time to Norway? And will the product be delivered to my house

Official mallJul 11,2024 PM 18:28

Dear customer,

The estimated delivery time is 8-15 business days.

If the local post office supports door to door, the parcel will be delivered to your home.

Best wishes

XPPen

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XF***

Goods Apr 30,2024 AM 06:32

Hi.
I have a few questions.
1) Are there significant differences in performance between this Artist 15.6 Pro and Artist 16 (2nd Gen)? Or any other notable differences?
2) Would modern-ish smartphone (from couple of years back) be sufficient to run this (or Artist 16 2nd Gen) performance wise and would there be a need and possibility to connect additional power supply for these if phone doesn't give enough power?
3) Product specifications didn't mention latency for these two mentioned devices, is there measured latency values known?

Official mallMay 06,2024 PM 17:37

Dear customer,

Thanks for your message.

1: The biggest difference is stylus. Artist16 2nd has the X3 smart-chip stylus. Additionally, Artist 16 2nd can support Android devices.

2: Please confirm if your phone system is with Android USB3.1 DP1.2

3: Their response time is both 25ms.

More details can be found at this link.https://www.xp-pen.com/compare.html

Best wishes

XPPen

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Cr***

Delivery Oct 30,2023 AM 03:04

Hi!
As I intend to purchase an Artist 15.6 Pro Pen Display, I would like to know if they are available in the Eu Warehouse, as I am living in Greece. Also, in the same time, I would like to ad the Deco mini 4, for 1.99 euro as an optional product available at this price if ordering the Artist 15.6 Pro Pen Display. Can you please confirm the availability of these two items in the EU Warehouse and the no fee shipment to my country?

Thank you!
Cristina

Official mallOct 30,2023 PM 17:04

Dear customer,

The products you mentioned are in stock in the EU warehouse.

You don't need to pay any extra fee.

Best wishes

XPPen

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XF***

Delivery Oct 14,2023 AM 01:09

Hello! How long is the delivery time to Finland? And will the product be delivered to my house or somewhere else for me to pick up? Thank you!

Official mallOct 16,2023 PM 18:32

Dear customer,

Thanks for your interest in our product.

The estimated delivery time is 8-15 business days.

It is up to the local service and the destination. If you need to pick it up, we will send you a notification by email.

Best wishes

XPPen

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XF***

Goods May 25,2023 PM 15:22

Hi, I want to buy this tablet and i have some questions: the drivers/drawing programs are already installed on the tablet? Does it have wifi and when updates are available just to down and install them? Thank you,

Official mallMay 25,2023 PM 18:31

Dear customer,

The product is without any program inside and it is an input device like a computer mouse. It has to be a connected PC to use.

Best wishes

XPPen

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XF***

Delivery Apr 23,2023 AM 07:56

Hello, I ordered an artist 15.6 pro a case and a protective layer couple days ago, I went in DHL site but its stuck as it left to be shipped to my country for a couple days now. No specificities about when it will be delivered, any idea of how much longer it will take? I believe I ordered it 19th of the month

Official mallApr 23,2023 PM 12:05

Dear customer,

Please send your order to our service email. shopeu@xp-pen.com

We would check the details.

Best wishes

XPPen

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Va***

Goods Apr 06,2023 AM 05:03

Hi :) Are Artist 15.6 Pro, protective film for it and ACJ03 Sleeve Case available in the EU warehouses?

Official mallApr 06,2023 PM 12:04

Dear customer,

Currently, they are in stock in the EU warehouse.

Best wishes

XPPen

I want to answer

XF***

Delivery Feb 26,2023 PM 22:01

Hi,
Is 15.6 Pro available in EU warehouse and how long it will take to deliver it to Slovakia?

Official mallMar 03,2023 PM 16:48

Dear customer,

Yes. It is in stock in the EU warehouse.

The estimated delivery time is 8-15 business days.

Best wishes

XPPen

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XF***

Delivery Feb 11,2023 PM 22:48

Hi do you do delivery to Bulgaria

Official mallFeb 15,2023 AM 11:23

Dear customer,

Yes. We could deliver it to Bulgaria.

Best wishes

XPPen

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XF***

Goods Dec 29,2022 PM 21:07

hello! what is the difference between artist 15.6 pro, artist 16 pro and artist 16? Which is better to choose?

Official mallJan 16,2023 PM 18:11

Dear customer,

They are with different looks and specifications.

To make it clear, please visit our official website for details. https://www.xp-pen.com/compare

Best wishes

XPPen

I want to answer