XF***

Goods Sep 01,2024 PM 22:35

Hi,

Is this 'Artist Pro 16' compatible with iPhone 13Pro?

thx

Official mallSep 14,2024 PM 18:27

Dear customer,

No. It isn't.

Best wishes

XPPen

I want to answer

XF***

Goods Jul 06,2024 AM 00:25

Hello.
Before i buy the tablet, i need to know, how can i connect it to my PC, if it has only one HDMI port.
Thank you.

Official mallJul 19,2024 PM 16:47

Dear customer,

Please take a picture of your computer's port to our service team: service@xp-pen.com

We will try to provide you with a solution.

Best wishes

XPPen

I want to answer

XF***

Goods Apr 07,2024 PM 20:02

Hi,
do you have the Artist Pro 16 in stock in EU warehouse?
I would like to order from Hungary without additional duties.
Thank you.

Official mallApr 12,2024 PM 18:15

Dear customer,

Yes. It is in stock in EU warehouse.

Best wishes

XPPen

I want to answer

XF***

Goods Nov 27,2023 AM 05:26

Hi does the Artist Pro 16 come with a preinstalled protective film? If so, is this: https://www.storexppen.eu/buy/213.html the same film as the preinstalled one!?

Official mallDec 01,2023 PM 15:12

Dear customer,

There is a protective film on the surface of Artist Pro 16.

The paper-like protective film is not the same as the preinstalled one. It is a little rougher.

Best wishes

XPPen

I want to answer

XF***

Goods Aug 25,2023 PM 14:52

hi, what is the difference between artist pro 16 and the artist 16 (2 gen)? witch is the newest model?

Official mallAug 29,2023 AM 11:33

Dear customer,

Artist Pro 16 2nd is the newest model.

There are many differences like the look, resolution, stylus, compatibility and so on.

You can get more details with this link. https://www.xp-pen.com/compare.html

Any questions, please let us know.

Best wishes

XPPen

I want to answer

XF***

Goods Jul 21,2023 AM 01:29

Hello! I just wanted to ask, does the tablet come with a drawing glove for the left hand or only for the right hand? Just curious, thank you!

XF***Jul 21,2023 AM 01:31

I checked the glove description and now I know. Thanks! :D

See more answers(1)

I want to answer

Li***

Goods May 19,2023 PM 22:54

What is the difference - 15.6 Pro and 16 Pro?

Official mallMay 23,2023 AM 10:49

Dear customer,

If I am right, you want to know the difference between Artist 15.6 Pro & Artist Pro 16.

The biggest difference is the pen. Artist 15.6 Pro is with PA2 stylus and Artist Pro 16 is with X3 stylus.

You could get more detail here.https://www.xp-pen.com/compare

Best wishes

XPPen

I want to answer

XF***

Customer Service May 16,2023 AM 01:28

How to proceed with the service? If I buy the tablet in Romania, how do I proceed if the tablet is called with the service? Does it have a warranty?

Official mallMay 17,2023 PM 16:26

Dear customer,

You could contact our service team at service@xp-pen.com if the product has any problem.

The warranty is 2 years.

Best wishes

XPPen

I want to answer

XF***

Goods Dec 30,2022 AM 00:59

Are the Artist 15.6 pro and Artist 16 pro in stock in the EU?

Official mallJan 16,2023 PM 18:13

Dear customer,

Currently, both of them are in stock in the EU now.

However, the stock changes every day and you could contact us again before ordering.

Best wishes

XPPen

I want to answer

XF***

Goods Dec 10,2022 AM 05:32

does the tablet need a computer or any device in order to run or can it run by itself?

Official mallDec 12,2022 PM 15:27

Dear customer,

It needs a computer to run.

Best wishes

XPPen

I want to answer

XF***

Delivery Nov 29,2022 PM 16:48

Hello, I would like to ask if the Artist Pro16, AC18, ACJ01 are currently in stock in the EU warehouse? How long is the delivery? Do I have to pay customs or taxes when shipping to Hungary?
Thanks.
Best regards: Gabor

Official mallDec 07,2022 PM 12:19

Dear customer,

Thanks for your interest in our product.

At present, Artist Pro 16 is in stock in the EU warehouse. The shipping time is 6-15 business days.

The rest are in China. The shipping time is 10-25 business days.

The stock changes every day and please arrange them ASAP.

Best wishes

XPPen

I want to answer

XF***

Goods Oct 04,2022 AM 01:20

Hi. What nibs should I buy for the Artist Pro 16?Thank you. jarda.benes@seznam.cz

Official mallOct 10,2022 PM 16:20

Dear customer,

Please choose the nibs for PH20B&PH10B. https://www.storexppen.eu/buy/nibs.html

Best wishes

XPPen

I want to answer

XF***

Customer Service Sep 02,2022 PM 22:09

It says that it has a stand for just 11€. Does that mean it I order the tablet it will also come with a stand?

Official mallSep 05,2022 PM 13:23

Dear customer,

There is no stand for the standard package.

The package includes
1 x 15.4＂Pen Display 1 x X3 Elite Plus Stylus 1 x 3-in-1 USB Cable 1 x Extension Cord 1 x Power Adapter
1 x Pen Case (including 9 pen nibs) 1 x Cleaning Cloth 1 x Black Drawing Glove 1 x Quick Guide 1 x Warranty Card

If you need it, please buy one with Artist Pro 16 together.

Best wishes

XPPen

I want to answer

XF***

Goods Jul 04,2022 AM 04:14

Hello, I was wondering if there’s a screen protector for this tablet?

Official mallJul 05,2022 PM 12:30

Dear customer,

Yes, there is.

Best wishes

XPPen

I want to answer