XF***

Goods  Jan 20,2025 PM 21:57

how long is this cable? dos it connect to a MacBook Air?

Official mallJan 21,2025 PM 12:13

Dear customer,

It is 1.5m. It is up to your computer if it can support a full-featured connection and which system.

Artist 2nd series is compatible with Windows 7/8/10, Mac OS X 10.10 (or later), Android (USB3.1 DP1.2), Chrome OS 88 (or later), Linux

Best wishes

XPPen

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XF***

Goods  Oct 30,2024 PM 17:59

Hola, quisiera saber si este cabe es compatible con el Redmi Note 12 Pro, gracias

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XF***

Customer Service  Sep 28,2024 PM 14:43

Is the cable compatible with Artist 12 on laptop msi gf63 thin gaming ( it have a type c port )!?

Official mallSep 30,2024 PM 17:25

Dear customer,

No, it isn't.

Artist 12 is not compatible with USB-C to USB-C connection.

Best wishes

XPPen

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XF***

Customer Service  Sep 28,2024 PM 14:43

Is the cable compatible with Artist 12 on laptop msi gf63 thin gaming ( it have a type c port )!?

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XF***

Customer Service  Sep 17,2024 PM 20:11

Hello.I have bought the cable and it says no signal I have an Redmi 9 phone and 13 2 gen.Can you tell me if it is compatible?

Official mallSep 30,2024 PM 17:31

Dear customer,

No, it isn't. The port of Redmi 9 is USB 2.0, not USB3.1.

Best wishes

XPPen

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XF***

Customer Service  Sep 17,2024 PM 20:11

Hello.I have bought the cable and it says no signal I have an Redmi 9 phone and 13 2 gen.Can you tell me if it is compatible?

Official mallSep 19,2024 PM 18:27

Dear customer,

After checking, the USB Port of Redmi 9 is USB 2.0, not Android (USB3.1 DP1.2). So It is not compatible with Artist 13 2nd.

Best wishes

XPPen

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XF***

Customer Service  Jul 31,2024 AM 03:29

hello! i have bought a usb-c cable in the past but my tablets screen says "no signal" and doesnt work, it only works on my phone but without display :( this makes me very sad because i cant always access the pc in my house because it does not belong to me. and i also feel like i have less privacy over my art in general . im using the phone infinix NOTE 12 pro 256gb with 8 + 5 GB ram. will buying the official cable work with my device?

Official mallJul 31,2024 PM 12:26

Dear customer,

The product is compatible with the phone in Android (USB3.1 DP1.2) but your phone is with USB Type-C 2.0.

That's why the USB-C to USB-C connection doesn't work with your phone.

It is a pity that there is no cable work with your device.

Best wishes

XPPen

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So***

Goods  Jun 28,2024 PM 20:06

Is the cable compatible with Artist 15.6 Pro on Windows PC?

Official mallJul 09,2024 PM 12:23

Dear customer,

No, it isn't.

Artist 15.6 Pro doesn't support USB-C to USB-C connection.

Best wishes

XPPen

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XF***

Goods  Feb 06,2024 PM 15:58

Hi there, Is this cable a good choice to connect an xp pen artist 10 2nd gen with a Huawei P20? I have tried already several USB-C cables with no success. Thanks.

Official mallFeb 06,2024 PM 16:49

Dear customer,

Yes. The cable can connect Artist 10 2nd with the Huawei P20.

Best wishes

XPPen

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XF***

Goods  Jan 23,2024 PM 16:59

I'M LOOKING FOR A CABLE TO CONNECT MY IPHONE 12 AND MY XPEN ARTIST PRO 13

Official mallFeb 02,2024 PM 17:32

Dear customer,

At present, our products are not compatible with iPhone devices.

Best wishes

XPPen

XF***Jul 31,2024 AM 03:31

no tablet that i know works with apple devices due to certain features that the apple products lack, you would have to buy a seperate android phone for it to work :) have a nice day

XF***Jul 31,2024 AM 03:31

no tablet that i know works with apple devices due to certain features that the apple products lack, you would have to buy a seperate android phone for it to work :) have a nice day

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Goods  Aug 09,2023 AM 00:15

Hello! Is this cable compatible with Samsung Galaxy S20 FE?

Official mallAug 09,2023 PM 18:19

Dear customer,

I would like to know which display you are using.

We will check if the cable is suitable for the product and your phone.

Best wishes

XPPen

XF***Aug 10,2023 AM 02:02

I am using Artist 12 2nd Gen and I want to purchase this cable to use it with my Galaxy S20 FE

Official mallAug 14,2023 AM 10:01

Dear customer,

Thanks for your reply.

Yes. The cable is compatible with your phone.

Best wishes

XPPen

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Goods  Aug 03,2023 PM 23:30

Hello! I would like to ask if this cable is also compatible with XP pen artist pro 13.3? Thank you!

Official mallAug 04,2023 PM 12:26

Dear customer,

No. Artist 13.3 Pro doesn't support Android devices.

But the cable is compatible with Artist 13 2nd https://www.storexppen.eu/buy/artist-13-2-nd.html

Best wishes

XPPen

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XF***

Goods  Jun 27,2023 PM 21:09

Hello, does the cabel work with Artist Pro 16 pen display?

Official mallJun 29,2023 PM 12:21

Dear customer,

No, the cable doesn't work with Artist Pro 16.

Best wishes

XPPen

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XF***

Goods  Mar 21,2023 PM 15:24

The description of the cable doesn't mention Artist 12, only the Gen 2. But when I checked the g2 page, it shows exactly the same 3-in-1 cable as Artist 12, so the logical conclusion is that it probably would work with Artist 12. Can you please confirm that this is case?

Official mallMar 21,2023 PM 15:26

Dear customer,

The cable could not work with Artist 12 because Artist 12 could not support an Android connection.

Best wishes

XPPen

XF***Mar 25,2023 AM 02:56

I don't want to connect it to Android, only on my PC. I tried with a USB3.1 cable I have around, however, it doesn't even power on.

XF***Mar 28,2023 PM 15:32

I don't understand. I don't want to use the tablet with any android device, only on my PCs, which do have USB-c ports (one is Thunderbolt). I could understand if the connector on the table is not USB-C and it simply uses the USB-c plug , but your answer is not mentioning this.
So, can someone try this in your labs (with a PC) and inform me if it's possible to use this cable with Artist 12 1st gen?

Official mallApr 06,2023 PM 12:20

Dear customer,

Artist 12 could not support USB-C to USB-C connection.

There is only one port for 3 in 1 cable. So ACW03 is not compatible with Artist 12 on Android Phone or a PC.

Best wishes

XPPen

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Customer Service  Feb 28,2023 AM 05:10

Quiero saber si este artículo Pueden enviarlo a Colombia? ACW03 Cable USB-C a USB-C para Artist 2nd y si pueden enviarlo cuanto valdría el envío?
Si ustedes no lo pueden enviar, donde lo puedo conseguir que me lo puedan envíar a Colombia?

Official mallMar 03,2023 PM 16:39

Dear customer,

No. We could not ship to Colombia.

Please visit the MX site and you could get it. https://www.storexppen.mx/buy/acw03-cable.html

Best wishes

XPPen

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