XF***
Goods Jan 20,2025 PM 22:12
i live in sweden and this tablet only seems available in black right now. will you be able to have the other colours later?
Official mallJan 21,2025 PM 12:08
Dear customer,
The other colors will not be available.
Best wishes
XPPen
I want to answer
XF***
Goods Dec 28,2024 PM 15:59
Hello
I saw that all available XP-Pen cases I could find would be bigger or smaller than this tablet and i wanted to ask if you already have or if you are planning on making a protective case that is on the same exact size as the Artist 10 2nd gen
Official mallJan 10,2025 PM 17:45
Dear customer,
It is a pity that we don't have a plan for it.
Best wishes
XPPen
I want to answer
XF***
Goods Dec 25,2024 AM 08:42
Hello,
I would like to ask if this product is compatible with Xiaomi Redmi Note 13 4g to connect via type c to type c xppen cable. Thank you for your time, Merry Christmas, happy holidays!
Official mallJan 10,2025 PM 17:52
Dear customer,
No. It is not compatible with the phone. The port of the phone is USB Type-C 2.0, not Android USB3.1 DP1.2.
Best wishes
XPPen
I want to answer
XF***
Goods Oct 05,2023 AM 00:27
hello!
i wanna order this in green
i live in Greece
which shipping method should i choose while ordering this ?
so it comes from the EU without the extra fees which come when shipped from China ? thank you
Official mallOct 08,2023 PM 18:08
Dear customer,
Thanks for your interest in our product.
The product will be shipped by DHL, GLS, or other international shipment. It is arranged automatically according to destination, stock, and shipment company service.
It is in stock in the EU now and you don't need to pay an extra fee.
Best wishes
XPPen
I want to answer
XF***
Customer Service Aug 03,2023 PM 14:03
Is there any way so that i can download the driver in my phone? I got mine 5/11/2023 and until now i still cant use my pen keys and the keys on the side. Because i dont have a laptop to download it
Official mallAug 04,2023 PM 12:23
Dear customer,
If you connect it to a phone, you don't need to download the driver.
Here is the manual for this product. https://www.xp-pen.com/user-manual/artist-10-2nd
Or you can send a video to our tech team and we will try to solve your problem. service@xp-pen.com
Best wishes
XPPen
I want to answer
XF***
Goods Jul 31,2023 AM 05:53
can i use rebelle 6 on this tablet?
Official mallJul 31,2023 PM 16:55
Dear customer,
Yes. the tablet is compatible with this software.
Best wishes
XPPen
I want to answer
XF***
Customer Service Jul 16,2023 AM 02:35
Hi, can we plug it in a ASUS VivoBook (Windows, laptop) ?
Official mallJul 17,2023 AM 11:06
Dear customer,
Yes. It is compatible with the ASUS VivoBook.
Best wishes
XPPen
I want to answer
XF***
Customer Service Jun 19,2023 PM 21:56
I would like to know:
If Artist 10 2nd gen is compatible with: Windows 10?
and: how long is the delivery to HUNGARY, and free or i need to pay for the delivery,
and: is the Artist 10 2nd gen came from EO Storage?
Thanks for answer
XF***Jun 26,2023 AM 01:03
already answered
I want to answer
XF***
Customer Service May 31,2023 AM 02:56
Hello, I would like to ask something. Would I be able to plug it to the Asus computer rather than phone?
Official mallMay 31,2023 AM 09:31
Dear customer,
It could be connected to a PC to use too.
It is compatible with Windows 7 (or later), MAC OS 10.10 (or later), Chrome OS 88 (or later), Android USB3.1 DP1.2, Linux.
Best wishes
XPPen
I want to answer
XF***
Customer Service May 12,2023 AM 04:18
I got mine today but i don't know how i will use the keys on the pen and on the tablet. I also want to know why everytime i connect it to my phone it will just say connected then disconnected after 2-3 minutes. I have the samsung s10 plus.
Official mallMay 12,2023 PM 18:11
Dear customer,
Please download the manual to get more details. https://www.xp-pen.com/download-891.html
Samsung s10 plus is compatible with a USB-C connection.
If you can, please send us a video to our tech team and we will try our best to solve it.service@xp-pen.com
Best wishes
XPPen
I want to answer
XF***
Goods May 09,2023 PM 12:20
Hi, i will get my artist 10 today and i want to know if i need to change the pen or can i charge it?
Official mallMay 10,2023 AM 11:10
Dear customer,
Please tell us your country and which pen you want to change.
Best wishes
XPPen
I want to answer
XF***
Delivery May 05,2023 PM 16:51
How long does it takes to deliver to Sweden?
Official mallMay 09,2023 AM 10:12
Dear customer,
The estimated delivery time is 6-12 business days.
Best wishes
XPPen
I want to answer
XF***
Customer Service May 05,2023 AM 08:34
Is it compatible with samsung galaxy s10 plus?
Official mallMay 05,2023 PM 14:33
Dear customer,
Yes. It is.
Best wishes
XPPen
I want to answer
XF***
Goods Apr 03,2023 PM 21:39
Hi, I'd like to ask if the Redmi Note 11 pro would be compatible with the tablet
Official mallApr 06,2023 PM 12:03
Dear customer,
No. It is not.
The port of Redmi Note 11 pro is USB Type-C 2.0, not USB Type-C 3.1.
Best wishes
XPPen
I want to answer
XF***
Goods Mar 16,2023 AM 03:27
Je kompatibilní s xiaomi poco m3.
Official mallApr 06,2023 PM 12:06
Dear customer,
It is not compatible with the phone you mentioned.
Because the port of the xiaomi poco m3 is USB Type-C 2.0, not USB Type-C 3.1.
Best wishes
XPPen
I want to answer