XF***
Goods May 13,2024 PM 21:11
Hello,
I'd like to ask if there's any way to turn off the (what I'm assuming is) eye protection that changes the color temperature, because when I restart the tablet, it's more color accurate but moments later a yellowish color layer adds to it, and even when I turn on or off 'eye protection' it stays on, making it a little too yellow for me even when it's set on a cooler temperature. The color temperature I'd prefer only stays on for the few moments after restart. Thanks in advance!
Official mallMay 14,2024 AM 11:41
Dear customer,
You can try to reset to default settings and confirm if the issue is fixed.
Best wishes
XPPen
I want to answer
ja***
Goods May 09,2024 AM 05:24
Hi!
Does the AC19 shortcuts remote work with it?
Thanks!
Official mallMay 09,2024 PM 12:15
Dear customer,
No, it doesn't.
Best wishes
XPPen
I want to answer
XF***
Goods May 06,2024 PM 18:29
Hello.
Is any of stylus-pens from your store are compatible with this tablet?
I prefer large stylus-pen and noticed, my stylus-pen from other producers tablet works on it, but w/o pressure, so I wonder, if I can buy additional pen
Thank you
Official mallMay 08,2024 PM 12:15
Dear customer,
X3 Pro stylus is compatible with it. https://www.storexppen.eu/buy/250.html
Please update the software to use.
Best wishes
XPPen
I want to answer
XF***
Goods Apr 10,2024 PM 16:32
Hello.
I received tablet today. It's really cool device. But I noticed contacts on bottom, like for detachable keyboard. Where I can get these? Didn't found any information
Official mallApr 12,2024 PM 18:14
Dear customer,
The keyboard is being planned and not be released now.
It is coming soon.
Best wishes
XPPen
I want to answer
XF***
Goods Apr 03,2024 PM 17:56
Hi! I bought this device and very like it, but i have questions. Do you planning to make a cover for it in the form of a book-case?
Official mallApr 12,2024 PM 18:16
Dear customer,
We are planning a protective case for it.
Best wishes
XPPen
I want to answer
XF***
Delivery Apr 02,2024 PM 15:24
What does "Pre Order" mean in the product titile? If I pay today when approximately will I recieve it? I leave in Croatia.
Official mallApr 12,2024 PM 18:17
Dear customer,
Now it is in stock.
The estimated delivery time is 10-20 business days.
Best wishes
XPPen
I want to answer
XF***
Goods Mar 14,2024 PM 17:57
Is recording the screen available? For demos and tutorials.
Official mallMar 18,2024 PM 14:28
Dear customer,
Yes. The screen recorder is available.
Best wishes
XPPen
I want to answer
Da***
Customer Service Feb 29,2024 PM 19:14
Hello, when I'm ready to pay, the option for Klarna doesn't appear. What do I need to do to make this option visible?
Official mallMar 07,2024 PM 15:19
Dear customer,
Klarna is available for some countries, but not all countries.
When it doesn't show on the payment listing of your order, it means it is not supported.
Please choose other payments.
Best wishes
XPPen
I want to answer
XF***
Customer Service Feb 14,2024 PM 22:31
Hello! I received the tablet and it works great, but I didn't recieve the promo code for the ibis Paint X. How and where should I search for it or should I contact with someone? Thank you!
Official mallFeb 18,2024 PM 14:56
Dear customer,
Please follow this guideline: https://www.xp-pen.com/download-ibis-paint-x.html
Any questions, you can contact us by email too. shopeu@xp-pen.com
Best wishes
XPPen
I want to answer
XF***
Goods Feb 07,2024 PM 16:12
Do you sell a Sleeve Case that fits this drawing pad?
Official mallFeb 18,2024 PM 14:45
Dear customer,
Please choose ACJ09. https://www.storexppen.eu/buy/200.html
Best wishes
XPPen
I want to answer
XF***
Goods Feb 05,2024 AM 02:22
Does Krita work with the magic pad? If so, it would be an instant buy for me!!
Official mallFeb 05,2024 PM 14:32
Dear customer,
Yes. Krita works with it. The pad is with the Android System.
Best wishes
XPPen
I want to answer
XF***
Goods Feb 01,2024 AM 03:45
Hello,
Is it supports popular digital art software such as Adobe Photoshop, Illustrator ....
Thanks!
Official mallFeb 02,2024 PM 17:38
Dear customer,
The magic drawing pad is with the Android system so it supports the software, which is compatible with Android devices like
ibis Paint
ibis paint X
Sketchbook
MediBang Paint
Nomad Sculpt
Concepts
Zen Brush
Tayasui Sketches
Infinite Painter
Clip Studio Paint
FlipaClip
ArtFlow
There is no Android version of Photoshop & Illustrator so they can not work with the pad.
Best wishes
XPPen
I want to answer
XF***
Goods Jan 26,2024 AM 10:41
Hello,
I'm wondering if a screen protector will be available for this product in the future?
Official mallFeb 02,2024 PM 17:37
Dear customer,
The screen can be affixed with handwriting film, but it is not recommended (the screen adopts AG paper-like film technology, suitable for painting or writing on the screen directly).
Best wishes
XPPen
I want to answer